Return Policy

Our commitment to your satisfaction with car electronics products and services.

Last updated:

Overview

At Scentglow, we stand behind the quality of our car electronics products and installation services. This Return Policy outlines the terms and conditions for returns, exchanges, and refunds.

Product Returns

Eligibility

Products may be returned within 30 days of purchase if:

  • The product is unused and in original packaging
  • All accessories, manuals, and documentation are included
  • The product shows no signs of installation or damage
  • You have the original receipt or proof of purchase

Non-Returnable Items

The following items cannot be returned:

  • Custom-ordered or special-order products
  • Products that have been installed
  • Opened software or media
  • Gift cards

Installation Services

Installation labor is non-refundable once the service has been performed. However, we offer:

  • Free adjustment or re-tuning within 30 days
  • Warranty coverage for workmanship issues
  • Resolution of any installation-related concerns

Defective Products

If you receive a defective product:

  • Contact us within 7 days of receipt
  • We will arrange for inspection and verification
  • Defective items will be replaced or refunded at no charge
  • Manufacturer warranty may apply for certain products

Return Process

To initiate a return:

  • Contact our team at +1 617-267-9300 or email us
  • Provide your order number and reason for return
  • Receive a Return Authorization Number (RAN)
  • Ship the product to our location or bring it in person

Refunds

Once we receive and inspect your return:

  • Refunds are processed within 5-7 business days
  • Original payment method will be credited
  • Shipping costs are non-refundable unless the return is due to our error
  • A restocking fee may apply for certain returns

Exchanges

We offer exchanges for products of equal or greater value. For exchanges with a price difference, the balance will be charged or refunded accordingly.

Warranty Claims

For warranty-related issues after the return period:

  • Contact us with your purchase information
  • Describe the issue you're experiencing
  • We will guide you through the warranty claim process

Contact Us

For return inquiries, contact us at:

Scentglow
465 Huntington Ave, Boston, MA
Email: relations@scentglow.world
Phone: +1 617-267-9300